Refund Policy
What happens if something goes wrong with your subscription, and your rights under New Zealand consumer law.
This refund policy explains what happens if something goes wrong with an IPTV NZ subscription bought through iptvnz.org or WhatsApp. It forms part of our terms of service. Prices are charged in US dollars (USD); any NZ$ figures on our website are approximate.
Before you pay
Every plan includes the same channels and features — the only difference is the plan length. Before you order, message us on WhatsApp at +44 7576 966392 with your device and the channels or sport that matter most to you, and we’ll tell you honestly whether the service is a good fit.
If the service isn’t working as described
Tell us straight away on WhatsApp and give us a reasonable chance to fix it. Most problems — buffering, a missing channel, a login that won’t load — are solved in minutes by our support team. If we can’t resolve a genuine problem with the service, we’ll agree a fair remedy with you, which may be:
- extra time added to your plan to cover the days you couldn’t watch;
- a credit towards your next renewal; or
- a full or partial refund, where that is the fair remedy.
Your rights under New Zealand law
If you’re a consumer in New Zealand, you have rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 that can’t be excluded — including the right to a service carried out with reasonable care and skill and fit for the purpose you made known to us. Nothing in this policy limits those rights. If you’re buying the service for business purposes, the Consumer Guarantees Act doesn’t apply to the extent permitted by law.
When a refund isn’t due
Except where New Zealand consumer law says otherwise, we don’t normally refund a plan:
- because you’ve changed your mind after the service was activated and working;
- for problems caused by your internet connection, home network, device or a third-party player app that we’ve recommended alternatives for;
- for the unused part of a plan you’ve stopped using; or
- where access was suspended because the terms of service were broken — for example by sharing or reselling a login.
Exchange rates and bank fees
Refunds are made in US dollars to the original payment method. Your bank or card provider converts the amount at its own exchange rate and may charge a foreign-currency fee, so the NZ$ amount you get back can differ slightly from what you paid. Those charges are set by your bank, not by us.
How to ask for a refund or remedy
Message IPTV NZ on WhatsApp at +44 7576 966392 with the WhatsApp number you ordered from, your plan and a short description of the problem. We aim to reply within minutes, 24/7, and to agree a remedy within 3 working days. Approved refunds are usually processed within 7 working days, though your bank may take longer to show the money in your account.
See also our terms of service, privacy policy and FAQ.
Last updated: 2 November 2026
